PrivacyPolicy

What Is This Policy?

TBM Building Services operates an AI-powered e-commerce platform and mobile application (collectively, "the Platform") that provides building materials, construction services, AI-powered design tools, and project management solutions.

Information We Collect

2.1 Account Information

When you create an account with TBM Building Services, we collect:

• Personal Identifiers: First name, last name, email address, phone number
• Authentication Data: Encrypted password (we never store passwords in plain text)
• Profile Information: Profile photo/avatar (optional), user preferences
• Account Type: Customer, Vendor, or Admin designation

2.2 Delivery & Shipping Information

To fulfill your orders, we collect:

• Delivery addresses (street address, city, state, postal code, country)
• Contact phone number for delivery coordination
• Delivery instructions or special requests

2.3 Payment Information

For payment processing we collect your payment method selection, transaction confirmations, payment reference numbers and transaction status.

2.4 Order & Purchase Information

• Order history and purchase records
• Products and services purchased
• Order amounts and transaction values
• Delivery status and tracking information
• Order-related communications and support tickets

2.5 AI & Design Feature Data

When you use our AI-powered design tools, we collect:

• Room Photos: Images you upload for AI design generation
• Design Preferences: Selected tiers (Luxury/Economic), room types, style preferences
• Project Details: Room dimensions, vision descriptions, context labels
• Generated Content: AI-generated designs, videos, and bills of materials
• Project Information: Project names, timelines, documents, and site gallery images
• AI Usage Metrics: Credits consumed, generation history, feature usage patterns

2.6 Technical & Usage Data

• Device Information: Device type, operating system, browser type and version
• Network Data: IP address, internet service provider
• Usage Analytics: Pages visited, features used, time spent on platform, click patterns
• Session Data: Login times, session duration, user interactions
• Error Logs: Technical errors, crash reports, performance metrics

2.7 Communications

• Customer support inquiries and responses
• Feedback, reviews, and ratings
• Email correspondence
• In-app messages and notifications

How We Use Your Information

3.1 Service Delivery

• Process and fulfill your orders for building materials and services
• Coordinate delivery and shipping logistics
• Manage your account and authenticate your identity
• Provide customer support and respond to your inquiries
• Send transactional communications (order confirmations, shipping updates, receipts)

3.2 AI & Design Services

• Generate AI-powered room designs based on your uploaded photos
• Create customized bills of materials from our product inventory
• Produce AI-generated videos and visual content
• Manage your design projects, timelines, and documentation
• Track AI credit usage and quota management

3.3 Payment Processing

• Process payments securely through our payment processor (Paystack)
• Verify payment status and transaction completion
• Generate invoices and payment receipts
• Handle refunds and payment disputes

3.4 Platform Improvement

• Analyze usage patterns to improve user experience
• Develop new features and enhance existing functionality
• Optimize AI model performance and accuracy
• Troubleshoot technical issues and fix bugs
• Conduct internal research and analytics

3.5 Marketing & Communications (with your consent)

• Send promotional offers, product updates, and newsletters
• Provide personalized recommendations based on your preferences
• Notify you about new features, services, or special events
• Conduct surveys and gather feedback

3.6 Legal & Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud, unauthorized access, and security threats
• Enforce our Terms of Service and platform policies
• Protect the rights, property, and safety of TBM, our users, and the public
• Resolve disputes and legal claims

How We Share Your Information

4.1 Service Providers & Partners

We share data with trusted third-party service providers who help us operate our platform:

• Paystack — Payment processing and transaction management
• Cloudinary — Secure image and media storage
• OpenAI — AI-powered image generation and design services
• Replicate — Video generation services
• Email Service Providers — Transactional and promotional email delivery
• Cloud Hosting Providers — Platform infrastructure and data storage

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

4.2 Vendors & Delivery Partners

When you place an order, we share your delivery address and contact information with assigned vendors and delivery agents — only to the extent needed to complete delivery.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on our platform.

4.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas, warrants)
• Government or regulatory requests
• National security or law enforcement requirements
• Protection of our legal rights or defense against legal claims
• Prevention of fraud, abuse, or harm to users

4.5 With Your Consent

We may share your information for purposes not listed here with your explicit consent.

Data Storage & Security

5.1 Where We Store Your Data

Your data is stored on secure servers provided by reputable cloud hosting providers. Data may be stored and processed in Nigeria and other jurisdictions where our service providers operate.

5.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All passwords are encrypted using strong cryptographic algorithms
• Secure Transmission: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Access Controls: Strict role-based access controls limit employee access to personal data
• Authentication: Multi-factor authentication options for account protection
• Monitoring: Continuous monitoring for security threats and suspicious activity
• Regular Audits: Periodic security assessments and vulnerability testing

5.3 Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

When data is no longer needed, we securely delete or anonymize it. Account information for inactive accounts may be retained in accordance with applicable legal requirements.

Your Privacy Rights

You have the following rights regarding your personal information:

Cookies & Tracking Technologies

7.1 What We Use

• Essential Cookies: Required for platform functionality (login, cart, session management)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

7.2 Your Control

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

Third-Party Services & Links

8.4 External Links

Our Platform may contain links to external websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

International Data Transfers

TBM Building Services operates primarily in Nigeria. However, some of our service providers may be located in other countries. When we transfer data internationally:

• We ensure appropriate safeguards are in place
• We comply with applicable data protection laws
• We use service providers that maintain adequate security standards

Children's Privacy

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@tbmbuilding.com. We will take prompt steps to delete such information from our systems.

Business Users

If you are a vendor or administrative user:

• Additional data may be collected related to your business operations
• You may have access to customer data necessary to fulfill orders
• You are responsible for protecting customer information you access
• You must comply with our Vendor Terms of Service and data protection requirements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services, legal or regulatory requirements, and technology improvements or security enhancements.

When We Make Material Changes

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or prominent notice on the Platform
• For significant changes, we may request your consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Legal Compliance

This Privacy Policy is designed to comply with:

• Nigeria Data Protection Regulation (NDPR)
• General Data Protection Regulation (GDPR) — for European users
• California Consumer Privacy Act (CCPA) — for California users
• Other applicable data protection and privacy laws

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Your Consent

By using our Platform, you consent to:

• The collection and use of information as described in this Privacy Policy
• The processing of your data by our service providers as outlined
• Receiving transactional communications necessary for service delivery

For marketing communications, we will obtain separate consent, and you can opt out at any time.